Mon–Wed  7AM–5PM  ·  Thu  7AM–12PM

  Carmel, IN 46032

Website Privacy Policy, HIPAA Notice & Accessibility Statement

Last Updated: April 2026  ·  Carmel West Dentistry, 3965 W 106th St #100, Carmel, IN 46032


Website Privacy Policy

Your Privacy Matters to Us

Carmel West Dentistry (“we,” “us,” or “our”) is committed to protecting the privacy and security of the information you share with us. This Privacy Policy explains what information we collect when you visit our website at carmelwestdentistry.com, how we use it, and the choices you have.

This policy covers general website data only. For information about how we handle your protected health information (PHI) as a patient, please refer to our HIPAA Notice of Privacy Practices below, which governs our obligations under the Health Insurance Portability and Accountability Act.

Information We Collect

Information you provide directly:

  • Contact forms — your name, phone number, email address, and any message you submit
  • New patient intake forms — submitted through our secure patient system (Adit), which may include your name, date of birth, insurance details, medical history, and contact information
  • Online appointment booking — your name, contact information, and appointment preferences, submitted through Adit
  • Phone and email inquiries — any information you share when contacting our office directly

Information collected automatically:

  • Your IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent on the site, and navigation paths
  • Referring website or search engine (how you arrived at our site)
  • Anonymized usage data via Google Analytics

How We Use Your Information

  • To respond to your inquiries and schedule your appointments
  • To provide and continuously improve the dental services we offer
  • To send appointment reminders and follow-up communications
  • To understand how our website is used so we can improve the patient experience
  • To comply with applicable laws and regulations, including HIPAA

We do not sell your personal information to third parties. We do not use your information for unrelated advertising purposes.

Third-Party Services We Use

Our website uses the following third-party services that may collect or process data on our behalf. Each operates under its own privacy policy.

  • Adit — secure patient intake forms and appointment scheduling (HIPAA-compliant)  ·  adit.com
  • Google Analytics — anonymized website traffic and usage analysis  ·  Google Privacy Policy
  • Google Maps — location and directions embed on our Contact page  ·  Google Privacy Policy
  • BestCard Team — online bill payment processing (PCI-compliant)  ·  bestcardteam.com

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze traffic. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of some features on our site.

Data Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, or disclosure. Our patient intake and scheduling systems use encryption and are operated by HIPAA-compliant vendors.

No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request that we delete your information, where legally permissible
  • Opt out of non-essential communications at any time

To make any of these requests, contact us at:

Carmel West Dentistry
3965 W 106th St, Suite 100, Carmel, IN 46032
Phone: (317) 253-8631
Email: carmelwestdentistry@gmail.com

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.


HIPAA Notice of Privacy Practices

Effective Date: April 2026

Please review this notice carefully. It describes how medical information about you may be used and disclosed, and how you can access this information.

Our Commitment to Your Health Information Privacy

Carmel West Dentistry is required by law to maintain the privacy of your protected health information (PHI), to provide you with this Notice of Privacy Practices, and to abide by the terms of this Notice currently in effect. We are committed to protecting your health information and using it only as described here.

How We May Use and Disclose Your Health Information

For Treatment
We use your health information to provide dental care. This includes sharing relevant information with other healthcare providers involved in your treatment — such as specialists, oral surgeons, or dental laboratories — when clinically necessary to coordinate your care.

For Payment
We may use or disclose your health information to bill and collect payment for services we provide. This includes submitting claims to your dental insurance company, verifying your eligibility and benefits, and processing payments for your account.

For Healthcare Operations
We may use your health information for internal practice operations, including quality assessments, appointment scheduling, staff training, compliance activities, and practice management activities that benefit the overall quality of care we provide.

When Required by Law
We will disclose your health information when required to do so by applicable federal, state, or local law, including reporting obligations to public health authorities or in response to valid legal process.

In Emergency Situations
If necessary to prevent a serious and imminent threat to your health or safety, or the health and safety of another person or the public, we may disclose your health information to appropriate individuals or authorities as permitted by law.

Uses and Disclosures That Require Your Authorization

Other than the purposes described above, we will request your written authorization before using or disclosing your health information. You may revoke your authorization at any time in writing; however, revocation will not apply to actions we have already taken in reliance on your prior authorization.

We will never sell your protected health information without your explicit written authorization.

Your Rights Regarding Your Health Information

You have the right to:

  • Access your records — request a copy of your dental records in paper or electronic format
  • Request corrections — ask us to amend information you believe is inaccurate or incomplete
  • Request restrictions — ask us to limit how we use or share your information for treatment, payment, or operations (we are not required to agree, but will consider all reasonable requests)
  • Request confidential communications — ask us to contact you at a specific phone number or address
  • Receive an accounting of disclosures — request a list of certain disclosures we have made of your health information
  • Receive a paper copy of this notice — request a printed copy at any time, even if you agreed to receive it electronically

To exercise any of these rights, please contact our Privacy Officer in writing:

Carmel West Dentistry — Privacy Officer
3965 W 106th St, Suite 100, Carmel, IN 46032
Phone: (317) 253-8631
Email: carmelwestdentistry@gmail.com

How to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with our office or directly with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

File a complaint with HHS: hhs.gov/ocr/privacy/hipaa/complaints

Changes to This Notice

We reserve the right to change the terms of this Notice at any time. Any changes will apply to health information we already hold as well as information we receive in the future. A revised Notice will be posted in our office and on our website, and the effective date will be updated accordingly.


Website Accessibility Statement

Effective Date: April 2026

Our Commitment to Accessibility

Carmel West Dentistry is committed to ensuring that our website is accessible to all patients and visitors, including those with disabilities. We believe that everyone deserves equal access to information about their dental care, and we are continuously working to improve the accessibility of our digital presence.

Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a range of disabilities, including visual, auditory, physical, cognitive, and neurological conditions.

Accessibility Features on Our Website

  • Clear heading structure to support screen reader and keyboard navigation
  • Descriptive alternative text on images throughout the site
  • Sufficient color contrast between text and background in all sections
  • Keyboard-navigable interface — all interactive elements are accessible without a mouse
  • Legible font sizes with the ability to increase text size through your browser settings
  • No auto-playing audio or video that cannot be paused or stopped by the user
  • Logical tab order for form fields and interactive elements
  • Descriptive link text throughout — links communicate their purpose clearly

Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies, including:

  • Screen readers including NVDA, JAWS, and VoiceOver (macOS/iOS)
  • Keyboard-only navigation — all functionality is available without a mouse
  • Browser zoom up to 200% — the site remains functional and readable
  • High contrast display settings on your device or operating system
  • Speech recognition software such as Dragon NaturallySpeaking for voice-based navigation

Video and Multimedia Content

Where video content is featured on our website, we aim to include closed captions or accurate transcripts. If you encounter video content without captions that you need access to, please contact us and we will provide an accessible alternative. For guidance on enabling captions in YouTube, visit Google’s captions support page.

Known Limitations

We are actively working to ensure full accessibility across all pages and features of our website. Some third-party tools and embedded content — such as our online booking system and map embed — are provided by external vendors and may have their own accessibility characteristics outside of our direct control. We encourage these vendors to prioritize accessibility and welcome feedback if you encounter barriers with any of these tools.

Feedback and Accessibility Assistance

We welcome your feedback on the accessibility of our website. If you are having difficulty accessing any part of our site, need information provided in an alternative format, or require any other accessibility assistance, please contact us directly. We aim to respond to all accessibility requests within 2 business days.

Carmel West Dentistry
3965 W 106th St, Suite 100, Carmel, IN 46032
Phone: (317) 253-8631
Email: carmelwestdentistry@gmail.com
Office hours: Monday–Wednesday 7:00 AM–5:00 PM  ·  Thursday 7:00 AM–12:00 PM